At Digitalxact, we are committed to providing our customers with high-quality services. We understand that there may be circumstances where a refund is necessary. This Refund Policy outlines the conditions under which we accept refund requests.

1. Refund Eligibility

We only accept refund requests in the following situations:

• Order Made by Mistake: If you have placed an order by mistake and have not utilized or accessed the service, you may be eligible for a refund.
• Wrong Service Purchased: If you have purchased a service that does not match your requirements, and you have not utilized or accessed the service, you may be eligible for a refund.

2. Refund Request Timeframe

Refund requests must be submitted within 48 hours from the date of purchase. After the 48-hour period has elapsed, we are unable to process refund requests.

3. How to Request a Refund

To request a refund, please follow these steps:

• Contact our Customer Support team at [Your Contact Information] and provide the following details:
  • Your full name
  • Order number
  • Reason for the refund request
• Our Customer Support team will review your request and respond to you as soon as possible.

4. Refund Processing

Once your refund request is approved, we will process the refund using the original payment method used for the purchase. Refunds may take several business days to reflect in your account, depending on your payment provider.

5. Non-Refundable Items

Please note that the following items are non-refundable:

• Services that have been utilized or accessed.
• Services purchased outside of the eligibility criteria mentioned in Section 1.
• Late refund requests received after the 48-hour timeframe.

6. Contact Us

If you have any questions or concerns regarding our Refund Policy or need assistance with a refund request, please contact us at info@digitalxact.com.